A ticketing system is the most widespread channel of communication that web hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to handle a problem that requires some time to investigate or that needs to be escalated to a system administrator. Thus, all responses added by either side will be stored in one and the same location in the event that someone else needs to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts to do a specific procedure or to get in touch with the hosting company’s client service team. If you’d like to manage several domain names and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Besides, it could take substantial time for the provider to respond to your ticket request.

Integrated Ticketing System in Cloud Web Hosting

Our Linux cloud web hosting packages include an integrated ticketing system, which is included in our custom-developed Hepsia Control Panel. In stark contrast to other similar tools, Hepsia permits you to manage everything associated with the hosting service itself in the same location – invoices, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different admin consoles. In case you have any technical or pre-sales questions or any problems, you can send a ticket with just several clicks of the mouse without the need to log out of your Control Panel. In the meantime, you can select a category and our system will offer you a number of informational articles, which will provide you with additional info and which may help you solve any given issue even before you open a ticket. We guarantee a ticket response time of no more than 1 hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated packages, was created with the idea that you should be able to manage everything related to your semi-dedicated server account from one place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have a query or come across a predicament, you can contact our customer care team straight away without having to go through a totally different interface. You can search through your website files or check different settings in your account while sending a new ticket or reading the reply to an old one. In case you have a lot of tickets and you wish to find a particular one, you can resort to the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in no more than 60 minutes regardless of the essence of your question or problem.