A live chat is one of the several ways of communication offered by some website hosting companies as part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of contact is quicker in comparison to a support ticket and it makes it much more unlikely to misunderstand or misspell something compared to a telephone call with an agent. In addition, when the issue that you experience requires some time to be reviewed and dealt with, you are able to do something different in the meantime instead of just waiting, as you would have to do when you call. Also, you can use a live chat assistance service without spending a dime provided that you have Internet access even when your website hosting supplier is based in another country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Web Hosting

As we acknowledge the fact that a number of situations are usually resolved if you talk with a live person, we offer a live chat service for all our prospective and current clients. Our chat is available every day and our support agents can assist you with a wide range of questions and issues. In case you aren't our customer yet, you can learn more about our cloud web hosting packages and the hosting platform in general so as to be certain that your web sites will function properly on our servers. If you already have an account and you have some questions or you experience any kind of troubles with any of our solutions, you can get in touch with us through the live chat and we can provide you with the necessary information or help you troubleshoot the problem. You will have to open a support ticket for some problems that need longer time or the assistance of a sysadmin, but for a lot of basic issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our prospective and current clients. In case you are searching for a new hosting account, you will be able to chat in real time to one of our agents and get more info about our Linux semi-dedicated packages so as to pick the perfect plan for your web sites. In the event that you already own an account with us, we will assist you in a very timely manner with general, billing and 1st level technicalmatters. Though in some instances you may have to open a support ticket since there're issues that cannot be resolved on the live chat, we will assist you with various common tasks, like installing an email account in an email client or forwarding one domain to another one. In this way, you will benefit from quick support and you'll save time and effort.