If you ever have any queries connected to the hosting service or if you experience a problem with your websites, you’ll need to touch base with the respective hosting provider’s client support team. It may not make a difference how soon they will reply if you have a generic query, but a problem like an ill-implemented software application update, for instance, may lead to your site becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to lend a hand, the longer the website will be inoperational. If you offer services or goods online, any outage will influence your site in an undesirable way and you can lose current or potential clients. Many hosting providers, especially resellers, respond to emails and support tickets within 24 hours, but in the digital era that is way too long, since visitors will rarely come back to a website that’s not functioning correctly over an extended stretch of time.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting packages come bundled with a 1-hour response guarantee, which implies that irrespective of what query or predicament you might have, we will always be there to lend you a helping hand. The fact is, it rarely takes more than half an hour to get an issue sorted out or a query answered, and this is valid for both technical and sales matters. Our customer care team representatives are available 24-7, even on national holidays and weekends, which implies that you will get timely assistance whenever you need it. We understand just how costly time can be, so by the time we reply to your email or ticket, we will have probed into the matter and, if we haven’t found a solution, we’ll provide you with more info about what you have to do on your end – when the situation demands this. With our support service, you can be sure that there will be someone to help you momentarily, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from us, you can take advantage of our ultra-fast support service. You’ll receive a response to any support ticket opened via the web hosting Control Panel or e-mail sent to our tech and client support staff in less than 60 minutes. The response time is guaranteed and it is valid regardless of the issue – billing or technical. It often takes significantly less time to examine and solve a problem. We’ll supply you with more details if the solution entails something that has to be done on your end. If you get in touch with us during weekends or national holidays, the response time will be absolutely the same and due to the fact that our support staff is working 24-7-365, you will receive quick help for any technical, general or billing issue no matter what time it is.