Client Support Channels
A 1–Hour Ticket Response Guarantee
Every single help request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail requires further assistance from a server admin, we will without delay forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Optional Managed Services package, any of the server management services included there will be completed at a time that is suitable for you.
A Top–Class Help Desk Service
Our technical support team will be at your disposal 24–7 if you require help with the Web Hosting Control Panel or with any of the applications that we pre–install on your behalf on the dedicated web hosting server. And if you require help tackling all the day–to–day administration tasks on your dedicated hosting server, you can take advantage of our Optional Managed Services package, which includes data backup hard drive space, Operating System updates every week, software installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
Our Web Hosting Control Panel has been preinstalled for each Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on how to use it. Most of the instructional articles have video versions which show all the operations that you can perform in a very illustrative way. You can find all the help articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.