Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center section included in your Web Hosting Control Panel offers a selection of help articles and regularly asked questions. Aimed at resolving any common issue that you might stumble upon, they are written by our support team of seasoned technicians.

  • Top quality support service

  • How–To Videos

  • For those who want to learn how to resolve a typically encountered problem by watching a tutorial video clip, we have added a collection of video tutorials to our Web Hosting Control Panel. All the how–to videos are very short and easy to understand. They offer you step–by–step demonstrations of various web site administration activities.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 help desk service and feature a one–hour ticket response guarantee. Our seasoned technicians will be online for you 24x7 and will settle any problem that you could have within less than sixty minutes after the trouble ticket submission. Normally, a response will be provided to you in less than 20 minutes.